Customer Satisfaction.  How often do you send out service surveys to your customers?  Surveys help us learn about how the team is performing and what your customers think of your services.  Without feedback can you truthfully make changes to improve your business? Google “IT Service Surveys” and you will find you’ll have 100’s of options, with prices ranging from too cheap, to what a part time employee might cost.  One of the most overlooked survey

What are Pods in ConnectWise Manage? Pods are a way to customize each of your screens in ConnectWise with relevant information that is often out of the view or displayed elsewhere in ConnectWise. Drag and drop Tabs to create additional pods on your Company Screen, Ticket Screen, Contact View, Agreement View and more! How to add a Pod: In the example below we will add a new pod to the Company view in ConnectWise Manage.