ConnectWise Manage | Reopen Closed Tickets
A ticket is closed, days have past and then the ticket contact replies to the ticket’s email advising the problem is not resolved. Depending on the board settings, either the ticket is automatically reopened, or a new ticket is created, but the question is which should it be? ConnectWise Manage has an option which is set per board to handle the question “To reopen or to create new”. Let us review these settings and discuss