Email Connectors & Junk Folders – They don’t mix well
An email is sent, the end user is expecting some form of help, usually fairly quickly. Meanwhile in the spam filtering matrix, the data decides to have this email arrive in the Junk Folder. It sits, patiently waiting, like a puppy at it’s owners door, waiting. Of course no one knows this has happened, though the end user knows that every time they have sent an email to your company for help, they have always