Solution providers constantly struggle with end users sending their support requests directly to their staff members. End users think by sending directly, they can speed up the process to get their issue resolved. What this really does is create chaos, customer support issues, loss revenue, and problems with SLA performance.
We knew something was needed and it had to be quick, simple to use and of course, no software to install so any device could be used. So, we created Email reConnector to help solve this industry wide problem. Imagine, with a simple click of the forward button, you can instantly create a ticket in ConnectWise Manage from the email that your customer just sent directly to you.