Tickets / Activities created using ERC:

Email reConnector - ErC


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One Single Forward
Anywhere, any device

Less work for you

Tickets created without manual intervention.
No copy/paste or updating the company and contact.

Keep customers happy

Customers expect quick responses, even if they are wrong.
Instead of waiting, create the ticket with a simple forward.

Quit loosing revenue

Working without tickets? Quit giving away free support.
No ticket = No revenue & No documentation

Solution providers constantly struggle with end users sending their support requests directly to their staff members.  End users think by sending directly, they can speed up the process to get their issue resolved.  What this really does is create chaos, customer support issues, loss revenue, and problems with SLA performance.

We knew something was needed and it had to be quick, simple to use and of course, no software to install so any device could be used.  So, we created Email reConnector to help solve this industry wide problem.   Imagine, with a simple click of the forward button, you can instantly create a ticket in ConnectWise Manage from the email that your customer just sent directly to you.

Benefits Include

Unlimited Users, Email Addresses, & Domains
$ 39
  • Cloud API integration - No software to install
  • No more copy / pasting from emails to tickets
  • Bring sales-related emails into ConnectWise Manage as Activities
  • Notes added to forwarded email appear in the Internal notes of the ticket
  • Member restrictions - limit access per board per member
  • Can be used on any board, even if not email enabled
  • No limitations to amount of connected service boards
  • Assign special service board statuses with special customer-facing message
  • Creates ticket correctly as the original customer company and contact
  • No need to give staff members access to IMAP accounts
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