Email reConnector


Ever struggle with the annoying problem of not being able to effectively communicate through email and ConnectWise Manage?

With Email reConnector you forward an email sent to you from a customer and an API auto-creates a ticket, strips out your information then makes the ticket with the proper contact. Your support emails end up looking just like they were sent directly into ConnectWise. It’s that easy. This simple process makes it appear like you’ve directly sent the support email the first time, when it’s actually gone through the ticketing process in ConnectWise. You can even be on your mobile device and you don't have to have any special add-ons because it just works.


Our Email reConnector works with your ConnectWise Manage PSA to solve this annoying problem in lack of communication by doing the simple things right, like the ability to forward your email, resume what you were working on, and automatically creating tickets on the proper boards with the proper company and contact.

Email reConnector saves time and eliminates communication breakdowns by easily communicating client requests so your team can handle them as quickly. Our tool allows you to avoid dropping the ball on client requests and ticket board management issues by eliminating the communication delay.


Email reConnector handles direct service ticket requests to your inbox with a simple forward and removes your email information to create a ticket as if it was from the original sender.


Create activities from emails!  Your sales team will love this feature.
Get those sales interest emails into your PSA so they aren't lost.


  • Create as many email forwarders in ConnectWise Manage as you want
  • Forward emails to service boards that do not have email connectors
  • Limits which members have access to which email forwarders
  • Avoid setting up IMAP accounts for Microsoft Outlook or provide credentials to your IMAP accounts
  • Create activities from emails
  • Assign specific status to new tickets per service board
  • Add notes to the message if you want
  • Each forwarder allows you to forward emails to a specific service board
  • Only some members can create tickets on your management board but all can create tickets on your support board
  • When forwarding emails, anything you type in forwarded message is added to ConnectWise Manage tickets notes

Email Reconnector

Email reConnector will strip out your email information and create a ticket on the proper service board

"Handle direct service requests to your inbox with a simple forward."


Features Pricing
Free Setup
Unlimited Email Addresses 1 - 15 Users $3 per user
Works with any ConnectWise Manage Service Board 16 - 30 Users $2.50 per user
Unlimited Domains 31+ Users - Call for pricing