Solution providers constantly struggle with end users sending their support requests directly to their staff members. End users think by sending directly, they can speed up the process to get their issue resolved. What this really does is create chaos, customer support issues, loss revenue, and problems with SLA performance.
We knew something was needed and it had to be quick, simple to use and of course, no software to install so any device could be used. So, we created Email reConnector to help solve this industry wide problem. Imagine, with a simple click of the forward button, you can instantly create a ticket in ConnectWise Manage from the email that your customer just sent directly to you.
Forwarding an email into your email connector will create the ticket with you as the ticket contact, not the actual customer.
Yes. This requires that you install a special status on the service board which will contain the email template message.
Email reConnector will work from any device. In the office or on the golf course. Open, forward, send.
Email reConnector currently only works with ConnectWise Manage version 2019.1 and above.
Yes. You can create an activity from a forwarded email or from a direct email.
Yes, each forwarder is security managed.
No, we do not rate limit or charge per email.
Yes! Any notes entered into the email before sending will appear in the Internal Notes section of the ticket.
Sorry, Email reConnector only accepts forwarded emails.
No, Email reConnector is fully cloud based using API connections.
15 minutes or less. Create your account, Setup the API connection, import users, add forwarder, begin using.