Visionary 360 Blog

IMAP & O365 / Google Connectors Don’t Mix

ConnectWise Administrators have jumped at upgrading their Email Connector “Connections” however most are failing to do this final step!

Remove your IMAP Connections

Overview:  IMAP vs O365 / Google Email

The ConnectWise PSA Email Connector actually consists of two functional parts.  

A. Mailbox Connection  (Email Server Side)

B. Email Connector ( ConnectWise Server Side)

Why use the new O365 or Google Email connections?  

In short, security.  Microsoft and Google have intentions to disallow any future connections using IMAP with basic authentication. 

Google Information

Microsoft Information

The new O365 and Google Email connections are based on the newer API connections.  They are extremely simple to setup and function the same or better than the IMAP connections.

Issue we keep seeing:  IMAP Connections still existing with O365 / Google Email in place.    

Resolution:  Once the new connection is setup and properly authorized, simply delete the corresponding IMAP Connection.

While it is unknown if a duplicate email connection will cause any problems, it’s simply good practice to not have any duplicate connections.

Why still use IMAP Connections?

There is still a need for IMAP connections as many providers still use On-Premises Email Systems or Third Party (Non-Microsoft/Google) Systems.  It is also possible to have both types of email connections in place, just not duplicated!



Office 365 Email List (O365 Email Connection)

IMAP Connection Populated

IMAP Connection Empty  (What it should look like if using Microsoft / Google.)



About Visionary 360

Visionary 360 is a team of veteran coaches focused on the technology sector, mainly IT Service Providers, helping to successfully implement their tools more effectively with a financial focus.

We are problem solvers who love helping people, doing the impossible while having fun doing it.  We engage with our clients like they are family.  We love working with them, watching their companies grow.  There is no greater reward than seeing our clients prosper.   To learn more about Visionary 360, visit our website at or setup an introductory meeting to discuss your needs.

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