Visionary360 Blog

Category: LaborCast

Logging in to LaborCast

  Each field has a tool tip that explains what needs to be entered, but here is brief overview: Site – Enter your ConnectWise Manage site name (ex: na.myconnectwise.net) Company – Enter your ConnectWise Manage company name Login – Enter your login name for LaborCast Password – Enter your password for LaborCast  

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How can I submit an enhancement request?

  Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Submit it here for consideration.  The more detailed descriptions the better.

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Error – Type/Code is not setup

  Q:  On the Time Report page, I receive an error saying a Type/Code is not setup, but nothing is missing on the Account Manager page.  How do I fix this? A:  This is usually a permission issue.  Open the API Member in ConnectWise Manage and see if any service boards appear in the Restricted Boards section and remove them.

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How do I know what a setting really does?

  Q:  How do I know what a setting really does? A:  The blue circle with the “i” in it (Info icon) will display an explanation of each choice in detail.  Just hover your mouse over the Info Icon to view the explanation.

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Should I configure my Service Manager as COGS Only?

  Q:  Should I configure my Service Manager as COGS Only? A:  Service Managers are typically considered COGS.  However, if the service manager never enters any billable time on tickets, then the Special Type option should be set to “None” under the additional settings icon (Blue Gear).

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How do I configure StreamlineIT Members in LaborCast?

Q:  How do I configure StreamlineIT Members in LaborCast? A:  On the Member Manager page, open the Pay History dialog for the StreamlineIT member.  Set the Pay Type to “Hourly”, the Pay Rate to “0.00”, and the Effective date, to the first date the member entered time in ConnectWise Mange. You will also want to set the Special Type option to “Ignore” under the additional settings icon (Blue Gear).

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How to use LaborCast

Q.  How do we use LaborCast? A.  We consider our module to be propitiatory and for this the users manual is not publicly available.  If you are a registered user of our module, please submit a ticket to receive an updated copy of the manual.

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