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- Can I make a ticket by just sending an email directly to ErC?
- Can I setup a forwarder to a board that does not have an email connector?
- Can I restrict users from sending to certain boards?
- Configuration Issues
- How can I submit an enhancement request?
- How do I cancel my service?
- How many emails has ERC processed so far?
- How to use Email reConnector
- I received an NDR that says "Original sender could not be found."
- Invoice Report
- Maintenance Log Report (Audit Trail)
- NDR - Sorry the email could not be delivered
- NDR - Undeliverable
- Setting up API integration
- The domain name emailreconnector.com is too long to type.
- Updating Payment Method
- Viewing payment history
- Why not just forward to your email connector?
- Can we send a special message?
- Will it work on any device?
- Will ErC work with Auto Task or Kaseya BMS
- Can this be used to create activities?
- Can we limit who has access?
- Any usage limits?
- Can we add notes?
- Can we use this as an email connector?
- Do we have to install any software?
- Can we download and install ERC on our own equipment?
- How hard is the setup?
- Show all articles ( 14 ) Collapse Articles
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- How can I submit an enhancement request?
- How do I cancel my service?
- How to use: Portal Maintenance
- How to use: Tax Code Maintenance
- Setting up API integration
- Viewing payment history
- Will it work on any device?
- Can we limit who has access?
- Any usage limits?
- Do we have to install any software?
- How hard is the setup?
- Why is Communication Manager used?
- Do we have to notify users as part of the portal process?
- Can companies, agreements and sites all be updated at the same time?
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- Error - Type/Code is not setup
- How can I submit an enhancement request?
- How do I configure StreamlineIT Members in LaborCast?
- How do I know what a setting really does?
- How do I remove a member from LaborCast that is no longer listed in ConnectWise Manage?
- How to use LaborCast
- Logging in to LaborCast
- Should I configure my Service Manager as COGS Only?
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- How can I submit an enhancement request?
- How to keep a client from receiving a delinquent notice for a single invoice
- How to stop all proceedings for a client (Multiple Invoice Tickets)
- How to stop proceedings for a single ticket (Invoice)
- How to use Visionary 360's Collections Module
- Need to change notifications
- Paid Invoice notifications - There is no ticket matching this invoice
Can I make a ticket by just sending an email directly to ErC?
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byDon Bentz
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Q: Can I make a ticket by just sending an email directly to ErC?
A: No – ErC is designed to convert forwarded emails into tickets and activities. If there is not a previous “from” email address in the message – ErC won’t be able to determine what company to create the ticket or activity under.
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