Email reConnector allows the selection of a status when creating a new ticket. Using a special created status on the board allows the sending of specialized messages.
See our blog article on this feature.
- In ConnectWise Manage, create a status on the desired service board.
a. Enable External Contact Notifications.
b. Add Email Notifications: Contact for this item.
c. Add your message.Example:
- Login to Email reConnector Portal
a. Select the desired forwarder.
b. Select the newly created status
c. Select Submit to save the settings.
