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How to stop proceedings for a single ticket (Invoice)


Q.  How do I stop a Collection ticket from escalating to the next step?

A.  To stop a single ticket from proceeding, simply select the hold status associated with the current stage the ticket is in.

  • Delinquent - Hold
  • Credit Hold - Hold
  • Service Hold - Hold

This allows you to put the ticket into the next stage should it be required.