How to stop proceedings for a single ticket (Invoice)

 

Q.  How do I stop a Collection ticket from escalating to the next step?

A.  To stop a single ticket from proceeding, simply select the hold status associated with the current stage the ticket is in.

  • Delinquent - Hold
  • Credit Hold - Hold
  • Service Hold - Hold

This allows you to put the ticket into the next stage should it be required.