Search Knowledge Base by Keyword

How to stop proceedings for a single ticket (Invoice)

You are here:
← All Topics


Q.  How do I stop a Collection ticket from escalating to the next step?

A.  To stop a single ticket from proceeding, simply select the hold status associated with the current stage the ticket is in.

  • Delinquent – Hold
  • Credit Hold – Hold
  • Service Hold – Hold

This allows you to put the ticket into the next stage should it be required.

Table of Contents