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Mass Maintenance Booster
Client Portal Maintenance
Tax Code Maintenance Module
How to stop proceedings for a single ticket (Invoice)
Q. How do I stop a Collection ticket from escalating to the next step?
A. To stop a single ticket from proceeding, simply select the hold status associated with the current stage the ticket is in.
- Delinquent – Hold
- Credit Hold – Hold
- Service Hold – Hold
This allows you to put the ticket into the next stage should it be required.