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NDR – Undeliverable

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Q:  I received an NDR that says “Undeliverable: Sorry the email could not be delivered. The user user@domain.com does not exist or is not authorized to use this forwarder.”

A:  When adding users to the Add Users screen – be sure you don’t include the domain name. For example: if the user’s email address is jon@acme.com – only “Jon” should be entered.

 

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