Is our payment portal a secure website?
Yes, our payment portal meets all of the requirements for the Payment Card Industry Data Security Standards (PCI DSS)
Do I need to download any software to use this service?
No. Our website is available 24 hours, 7 days a week dan will work with any internet browser.
Is there a fee charged for this service?
No. We do not charge any service fees to use this online payment service.
Can I cancel a payment once it is completed?
No. If you make a mistake with the payment, you should contact us.
Is my payment processed immediately?
Yes. Your credit/ debit card is charged immediately. For Scheduled Payments, your credit/ debit card is charged on the scheduled invoice date.
What do I do if I'm having trouble viewing the web pages on the payment portal?
Any browser should be able to navigate and access our payment portal. All of our payment portal web pages confirm to online payment standards. If you are having trouble, please try another computer. If you continue to have problems, please contact us with any details.
Who should I contact if my transaction is declined?
You should contact the bank or financial institution that issued the card.