Payment Portal FAQ

Is our payment portal a secure website?

Yes, our payment portal meets all of the requirements for the Payment Card Industry Data Security Standards (PCI DSS)

Do I need to download any software to use this service?

No. Our website is available 24 hours, 7 days a week dan will work with any internet browser.

Is there a fee charged for this service?

No. We do not charge any service fees to use this online payment service.

Can I cancel a payment once it is completed?

No. If you make a mistake with the payment, you should contact us.

Is my payment processed immediately?

Yes. Your credit/ debit card is charged immediately. For Scheduled Payments, your credit/ debit card is charged on the scheduled invoice date.

What do I do if I'm having trouble viewing the web pages on the payment portal?

Any browser should be able to navigate and access our payment portal. All of our payment portal web pages confirm to online payment standards. If you are having trouble, please try another computer. If you continue to have problems, please contact us with any details.

Who should I contact if my transaction is declined?

You should contact the bank or financial institution that issued the card.

What forms of payment can I use?

What information do I need?

Do I need to create an account?
You can pay by credit card (Visa, Mastercard, AMEX or Discover), debit card, or electronic check. You will need a payment method, either a bank account for ACH payments or a credit card. Yes, to view invoices, payment history or pay online, you will need an account.

Is paying online safe?

How can I verify my payment

What do I do if I have more questions?
Yes, our payment portal meets all of the requirements for the Payment Card Industry Data Security Standards (PCI DSS). As soon as you complete a payment you will receive a confirmation email. Also, if you have an account you can always view your payment history. You can click here to view a list of frequently asked questions. You can also send us a message or call us at 818-459-3950.