We’ve worked with a lot of vendors over the years, but none have matched the level of insight, precision, and operational expertise this team brought to our ConnectWise implementation across two companies. They are incredibly knowledgeable—so much so that I’d argue they understand ConnectWise better than ConnectWise does.
They came in with a clear, process-driven approach and executed flawlessly. What really stood out was their ability to bring nuance to the table—highlighting both the limitations and hidden strengths of the platform in ways that only someone who has actually run an MSP could do. Their background as former operators gave them an edge: they didn’t just implement ConnectWise; they aligned it to how our businesses actually function.
On top of that, their deep understanding of finance and operations ensured we weren’t just “checking boxes,” but setting up a system that supports real accountability, billing accuracy, and service delivery. This was hands-down one of the most valuable partnerships we’ve had.
