Visionary360 Blog

Day: November 9, 2020

Consistent Communications | ConnectWise Manage

Service Delivery:  Service quality, availability, and timeliness. Communications in Service Delivery has many aspects: Person to person Email (Direct, ticketing, automation) Text (SMS) Phone In ConnectWise Manage, we can use “Standard Notes” to help standardize ticket closed loop time entries.  Contacts and internal auditing will benefit from the uniformity it brings. Standard Notes is a feature available for ticket and project ticket time entries.  Each configured note can be made to be useable system wide,

Read More »