Handling direct support requests via email
August 9, 2021
Running a service department is hard enough. Coordinating support requests, rescheduling, emergencies and the list continues. The last thing a service coordinator needs is a client sending support requests directly to a team member. Once a client acquires one of your team members email addresses, it’s like winning at Vegas! Well, at least in their prospective view. They feel sending a support request directly to a technician will result in instant support. Here is the
