Employee Engagement Series Previously, we published an article titled “Simplifying Employee Buy-In…” (click the link to read), which was great overview of some of the typical components in a company culture that facilitate positive employee engagement.  This article is the last in a series intended to unpack those concepts a bit further. Recognition and Rewards In this series we have talked about ‘communication’, ‘creating a culture of continuous improvement’, and most recently ‘training and support’. 

Employee Engagement Series Previously, we published an article titled “Simplifying Employee Buy-In…” (click the link to read), which was great overview of some of the typical components in a company culture that facilitate positive employee engagement.  This article is the third in a series intended to unpack those concepts a bit further. Training and Support Training and support sounds like something you sometimes buy with a new software package, but that’s not what we are

Employee Engagement Series Previously, we published an article titled “Simplifying Employee Buy-In…” (click the link to read), which was great overview of some of the typical components in a company culture that facilitate positive employee engagement.  This article is the second in a series intended to unpack those concepts a bit further. Employee Involvement & Continuous Improvement The original article referenced these two concepts separately, but we are putting them together in this article because

Employee Engagement Series Previously, we published an article titled “Simplifying Employee Buy-In…” (click the link to read), which was great overview of some of the typical components in a company culture that facilitate positive employee engagement.  This article is the first in a series intended to unpack each of the concepts a bit further. Communicating Effectively If you survey any company in the world today, it is practically a guarantee that ‘communication’ will come up

When people think of customer service, they often picture external-facing roles—answering support tickets, taking calls, or resolving issues for clients. But the truth is, customer service is everywhere. It happens during a team huddle, in a 1:1 with your manager, or when you’re helping a coworker who’s hit a wall. At its core, customer service is about connection. And whether you’re working with customers or colleagues, the most effective conversations begin with empathy—not policy. Too

The Ten Commandments of Business In business, success isn’t just about having the best product or the lowest price—it’s about having the right mindset and principles. Here are ten commandments that every business owner, leader, and entrepreneur should live by. 1. You Are Not a Bank Extending credit beyond reason, delaying invoices, or financing your customers’ businesses isn’t your job. Cash flow is king—protect it. 2. It’s Not Your Billfold, Quit Selling Like It Is

Can’t make it to IT Nation Connect 2024 in person this year? No worries—you can still get all the valuable insights and practical advice from the comfort of your home or office with a free virtual pass. IT Nation Connect is packed with high-quality educational content tailored for IT professionals looking to sharpen their skills and gain new perspectives. The virtual experience gives you access to sessions filled with actionable tips, industry trends, and best