Visionary 360 Blog

Who moved my referral?

Tracking referrals in ConnectWise Manage?  You may have noticed this has been moved, or you may not know this even existed.

Knowing who referred a prospect should be a big item within your sales process, so it makes sense that we should be able to easily track this right?

To add a referral to your open Sales Opportunity:

  1.  Select the Contact Tab.
  2.  Select or add the referral as the contact.
  3.  Under Email, select the check box “Contact is a referral source.













Next, let’s report on our referrals:  Navigate to Sales > Sales Reports > Referral Report

  1.  Select department
  2.  Report by sales member, or leave blank to show everything
  3.  Select report range
  4.  Select Opportunity for “Sort on Field”
  5.  Select your sort order
  6.  How would you like this rendered?  PDF, Excelj, XML or CSV?
  7.  Run the report!

To automate this function, simply schedule this report using your sales cycle as the date range of the report.

Currently there are no triggers available for use within workflows.








About Visionary 360

Visionary 360 is a team of veteran coaches focused on the technology sector, mainly IT Service Providers, helping to successfully implement their tools more effectively with a financial focus.

We are problem solvers who love helping people, doing the impossible while having fun doing it.  We engage with our clients like they are family.  We love working with them, watching their companies grow.  There is no greater reward than seeing our clients prosper.   To learn more about Visionary 360, visit our website at or setup an introductory meeting to discuss your needs.

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