Visionary360 Blog

Day: March 29, 2021

Projects and Help Desk Collisions | ConnectWise Manage

Your client, Action Plumbing and Heating has a active network infrastructure project and all a sudden a help desk ticket comes through with an end user complaining about their email not functioning.  The help desk technician is unaware of the current project and proceeds to make changes. Meanwhile, the project team, unknowingly to the help desk ticket, is stumped as to why things have stopped working. Has this ever happened to your team(s)? Wouldn’t it

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