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Day: November 15, 2021

Why multiple service boards?

November 15, 2021

During a hallway discussion at IT Nation, it was suggested that we create a blog giving some examples of when more service boards should be created. We see various service board setups in our consulting practice.  Two typical extremes seen: One master service board Multiple service boards (Out of control) For most service operations, one service board simply is not enough.  Too many tickets on a single board creates confusion, and simply tickets get lost.

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