ConnectWise PSA | Use Email Connector Tags to parse Email Subject
June 10, 2024
If you’re using ConnectWise Manage/PSA, you likely rely on email connectors to create tickets automatically. You might also use parsing rules to guide how ConnectWise handles new tickets based on email subject lines. But did you know that ConnectWise PSA email connectors can also update existing tickets through email tags? By including a special tag in the body of an email, the connector can identify key information and apply it to update an existing ticket
