Visionary 360 Blog

Monitoring On-premise ConnectWise Manage

Solution Providers do a great job of monitoring and maintaining their client’s systems; however, many tend to forget their own equipment.

If your company’s ConnectWise Manage installation is On-Prem instead of cloud hosted SaaS, are you monitoring it?  We have put together a quick list of services that should be in your monitoring stack.

The following are the actual service names which most RMM systems will look for:

  • ConnectWise Email Connector
  • ConnectWise Network Client Service
  • ConnectWise Outlook Sync
  • ConnectWise Updater Service (Also requires windows BITS service to function)
  • ConnectWiseApiCallbackService
  • ConnectWiseBatchApiService
  • ConnectWiseEmailAuditService

If your RMM system can also monitor specific tasks, you can also monitor the following tasks:

  • ManagedITSync
  • Esclog
  • esclog_backup

For more information in scheduled tasks, see the KB Article in the ConnectWise University:  https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration/180

Some other informative KB articles that may be of interest:

Server Maintenance doc:  https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration/120

System Admin Doc List:
https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration

Common Errors Installing Patches on ConnectWise Manage:https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration/260

About Visionary 360

Visionary 360 is a team of veteran coaches focused on the technology sector, mainly IT Service Providers, helping to successfully implement their tools more effectively with a financial focus.

We are problem solvers who love helping people, doing the impossible while having fun doing it.  We engage with our clients like they are family.  We love working with them, watching their companies grow.  There is no greater reward than seeing our clients prosper.   To learn more about Visionary 360, visit our website at www.visionary360.com or setup an introductory meeting to discuss your needs.

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