Solution Providers do a great job of monitoring and maintaining their client’s systems; however, many tend to forget their own equipment.
If your company’s ConnectWise Manage installation is On-Prem instead of cloud hosted SaaS, are you monitoring it? We have put together a quick list of services that should be in your monitoring stack.
The following are the actual service names which most RMM systems will look for:
- ConnectWise Email Connector
- ConnectWise Network Client Service
- ConnectWise Outlook Sync
- ConnectWise Updater Service (Also requires windows BITS service to function)
- ConnectWiseApiCallbackService
- ConnectWiseBatchApiService
- ConnectWiseEmailAuditService
If your RMM system can also monitor specific tasks, you can also monitor the following tasks:
- ManagedITSync
- Esclog
- esclog_backup
For more information in scheduled tasks, see the KB Article in the ConnectWise University: https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration/180
Some other informative KB articles that may be of interest:
Server Maintenance doc: https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration/120
System Admin Doc List:
https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration
Common Errors Installing Patches on ConnectWise Manage:https://docs.connectwise.com/ConnectWise_Documentation/001/System_Administration/260
