Visionary360 Blog

Day: August 10, 2020

Add Configurations Automatically to ConnectWise Manage Tickets

Configurations, one of the underutilized benefits of ConnectWise Manage. Benefits of Configurations: Apply a higher SLA to a ticket (Increase SLA due to priority device). Apply a different agreement to a ticket (Supersede the applied agreement). Provide a higher level of reporting (Linked to service tickets showing instant history). Create tickets based on Service Tag (Control service usage of devices). Expiration date for warranty or services (Usable by workflows). Internal notes for the service or

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About Visionary 360

Visionary 360 is a team of veteran coaches focused on the technology sector, mainly IT Service Providers, helping to successfully implement their tools more effectively with a financial focus.

We are problem solvers who love helping people, doing the impossible while having fun doing it.  We engage with our clients like they are family.  We love working with them, watching their companies grow.  There is no greater reward than seeing our clients prosper.   To learn more about Visionary 360, visit our website at or setup an introductory meeting to discuss your needs.

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