Old Tickets, New Problems: Why You Shouldn’t Let Tickets Sit Forever
January 2, 2026
Close them or kill them—but don’t let them rot. If you’ve ever run a time entry report and thought,“We had how many tickets open last month?”…you’re not alone. In many TSPs, open tickets accumulate like junk in a server closet. At first, it’s just a few. But give it six months, and you’re sitting on hundreds of open tickets—many of them long resolved, forgotten, or worse, incorrectly sitting in “Waiting on Customer” since the Nixon
