Why repeatable decisions must be teachable, documented, and trusted.
June 29, 2026
Stop Playing Hero Ball: Why MSP Operations Need a Team, Not a Roadblock In soccer, one player cannot win the match alone. Sure, you may have a star striker, a great keeper, or a midfielder who seems to be everywhere at once. But if the entire team has to wait for one person before making a move, the game falls apart. The same thing happens inside MSP and TSP operations. When every decision, approval, exception,
