Visionary 360 Blog

Disable Support Access to Manage | zAdmin

Today, many are concerned about unauthorized access to their data, and users of ConnectWise Manage happen to fall into this concern.

Fear no more as with the release of 2020.2 (April 8th, 2020) a feature to disable access is now a part of the Manage System.

To enable this feature, navigate to System > My Company > Scroll to the very bottom right, where you will see a check box labeled  “Disable zAdmin Login”.

NOTE:  Once the system is disabled, ConnectWise Manage Support Cannot access your system.   So remember to disable this function before contacting support.  Failure to do so could result in delays in getting support.

ConnectWise KB Article


95% of ConnectWise systems in which we preform remote assessments on do not have this feature enabled, nor knew about it so we thought this would be a good tip to share.


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