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Easy Entrance Into Marketing with ConnectWise Campaign

ConnectWise Campaign – A quick way to enter your company into marketing ConnectWise Campaign is an add-on to Manage, giving you a fully integrated platform for marketing efforts.  While many use Communications Manager which is included within ConnectWise Manage, Campaign brings automation along with metrics to your marketing game.  Today we’ll introduce the platform to you, giving an overview of it’s capabilities.   In future blogs we’ll dig in giving helpful tips for it’s use to

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Enhance Marketing Efforts Using Custom Fields

You are probably using fields in the Company Details pod to capture and store information about your clients. You may even be running a few workflows based off fields in this pod. Maybe you’re using  company status in a workflow to alert your staff not to perform work for a client with a past due balance or using company type as a workflow trigger to prevent a Prospect from opening service tickets before they sign

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Today Screen – Part Three | ConnectWise Manage

ConnectWise Manage Today The Today screen is a great place to start your day in ConnectWise Manage. Each pod gives different information about your daily and weekly tasks as well as lists additional resources you can access. But the Today page is more than lists and links. Various types of reports can also be added to a Today page. By adding the Business Report Card module, a user can see information regarding their performance and

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Today Screen – Part Two | ConnectWise Manage

ConnectWise Manage Today We continue our tour of Today page – discussing how you can change the appearance of this page to suit you. The Today page is a great way to get an overview of your day, listing your scheduled activities, seeing past due activities, and linking to important reports for your company. Many users do not notice the “Customize” link in the upper right corner of the Today page screen. Clicking this opens

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Today Screen | ConnectWise Manage

ConnectWise Manage Today When logging into ConnectWise Manage, the first page seen is the Today page. Most users simply skip over this page without really understanding how useful it is for reviewing and planning their day; and that it can be personally customized. Over the next few editions, we will be giving a tour of the Today page and its features – including adding reports and dashboards here. Hopefully, you will learn to appreciate this

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Using Custom Fields for Direct Vertical Marketing Campaigns

You are probably using fields in the Company Details pod to capture and store information about your clients. You may even be running a few workflows based off fields in this pod. Maybe you’re using  company status in a workflow to alert your staff not to perform work for a client with a past due balance or using company type as a workflow trigger to prevent a Prospect from opening service tickets before they sign

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Empowering Dispatch with Skills & Certifications | ConnectWise Manage

Empower you Dispatcher using Skills & Certifications Empower your dispatcher and service team be more effective by using the Skills & Certifications view on the Dispatch screen. By completing the Skills tab on the member page and utilizing building Skills & Certifications views on the Dispatch Portal, your dispatcher will be able to identify technicians with the relevant training to resolve the issue at hand getting tickets resolved quicker and with less touches; good for

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Consistent Communications | ConnectWise Manage

Service Delivery:  Service quality, availability, and timeliness. Communications in Service Delivery has many aspects: Person to person Email (Direct, ticketing, automation) Text (SMS) Phone In ConnectWise Manage, we can use “Standard Notes” to help standardize ticket closed loop time entries.  Contacts and internal auditing will benefit from the uniformity it brings. Standard Notes is a feature available for ticket and project ticket time entries.  Each configured note can be made to be useable system wide,

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Removing Agreement Update Pain with the Global Additions Tab | ConnectWise Manage

Visionary 360 recommends billing agreements using recurring agreement addition products. Billing your agreements this way has several advantages over the single Billing Amount field on the Agreement screen. Entering and tracking costs for each line product separately. Mapping revenue to the correct GL account. Adding serial numbers for covered devices. Auto updating usage counts by integration with a 3rd party monitoring software. Getting the most accurate information regarding agreement profitability requires that information pertaining to agreement

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